Customer Service | FAQ's | Close Window
Getting Started
Storefront Overview
Summary
Shortcuts
MonsterMarketplace
Training & Support
Small Business Solutions
Sales Manager
Store Orders
Customer Manager
Report Summary
Inventory Manager
Product Manager
Category Manager
Site Admin
Site Security
Payment Manager
Site Settings
User Manager
Checkout Settings
Tax Manager
Shipping Manager
Google® Analytics
QuickBooks® Integration
Site Design
Template Manager
Color & Font Manager
Layout Manager
Link Builder
Logo Manager
Price Range Editor
Content Manager
Home Page
Privacy Policy
Return Policy
Shipping Policy
Contact Information
Company Information
  Frequently Asked Questions

What do I do for my DNS Settings?

DNS stands for Domain Name Servers. In order for your site to be live at your domain name, your registrar needs to have the domain's record pointed to the proper server, usually at your web host. Until that point, your site will only be available at an IP address or a third-level domain. How to change these settings varies on whether your domain is registered with Network Solutions or not.

Registered with Network Solutions
Using your Account Manager, select the Standard Ecommerce package from your list of services, and scroll down to a section labeled Manage Hosting Domains & SubDomains. You should see a green button labeled Assign Domains. Use this to select your domain and assign it. DNS changes will usually take about 24 hours or more to update.

Not Registered with Network Solutions
Follow the same steps above but then when you get to the Assign Domain Names menu, click the link to assign a domain that is not listed. Carefully type in the domain name that you want to use and assign it to the store. Once this has been done, the Account Manager will give you some instructions and settings for your DNS at the registrar. As above, DNS changes will usually take about 24 hours or more to update.

How do I set up Categories?

Setting up categories for your new site is very simple. Once logged into the Storefront Control Panel, go to the Inventory Manager menu and then select the Category Manager. Using this tool, you can add categories, delete categories, or rename categories, and also add details to the category pages. Once your categories are done, you can assign products to them using the Product Manager, also under the Inventory Manager.

Where do I go for more help?

Technical support is available 24 hours a day, 7 days a week. If you are in your Network Solutions administration panel, you can create an express service request, or you can call our technical support team at 888.252.ECOM.

Do I need MonsterMerchantAccount?

If you will be accepting credit cards online and do not have any other method for completing the transaction (such as a physical terminal), you will need a Merchant Account and an online Payment Gateway. However, you do not need to use MonsterMerchantAccount specifically. If you do not yet have a gateway it is recommended. Our software is also compatible with the following gateways:

How do I set up Email Boxes?

You can set up your email addresses from your Network Solutions Account Manager home page. In your list of services, look for Hosting Package E-mailboxes. Set some up and there are several links from there to set them up using any POP3 email client (like Microsoft Outlook).

How do I register my Domain Name?

If you didn't already register your domain name when you first signed up, you want to go to the Network Solutions home page and search for the name you want and then follow the steps to purchase it. Once you have this name in your account, you can assign this domain name using the instructions for your DNS settings.

When will my site go live?

Your site is "live" from the moment it has been created, using a unique sub-domain provided for you by Network Solutions. You will be able to reach your store from this address from any computer with a live internet connection. Most business owners prefer to register a personalized Domain Name for their business. Once you have chosen the right name for your business you can make your site "live" whenever you choose. Once your DNS settings are set for the first time, it can take 24 hours or more to be completed