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Any visitor to your store who places an order and successfully completes checkout is a customer. The MonsterCommerce Storefront System can recognize two separate forms of "customers"; Guest Customers and Registered Customers. Guests to your store have not created an account; they will only receive information on the single order placed and you will only be able to access information on them from that order. Customers who have registered with your store have the ability to login to your store and view their order history and modify their address information.
Any visitor to your site that pre-registers or creates an account during checkout will be stored as a customer in your Control Panel. The Customer Manager Menu is the "holding area" for all registered and pre-registered customer information.
The Customer Manager Menu will automatically display the last customer to register for your site at the top of the list. To search for a customer, enter a term in the text box and click the "Search" button. The results will display from the Last Name, First Name, and Email Address fields. Customers can be removed from your store permanently by clicking the "Delete" button.
Please note: deleted customers cannot be retrieved from your store, although they can re-register. Orders that were associated with a deleted customer cannot be associated to a new customer.
Clicking on the "Edit" button for any customer will open the "Customer Details" screen. The Customer Details screen displays most of the login and address information for each customer. You have the option to modify any of the customer information, including password changes.
Please note: for security purposes although you can update your customers' passwords you will not be able to view your customers’ passwords.
TIP: if you need to change a customer password, send email verification to the address on file with your store before making any changes.
When you create or update a Customer Password through your Control Panel they must be a minimum of seven characters long and must contain at least one of the following:
- Uppercase Character - ABCD
- Lowercase Character - abcd
- Numeric Character - 1234
Examples of passwords that would not be valid:
- tempy1 - this password is only six characters and does not contain any uppercase characters
- temporary - this password does not contain any numbers or uppercase characters
- T3MPY12 - this password does not contain any lowercase characters
Examples of valid passwords:
- T3mPor4ry - this password is 9 characters long, contains upper and lower case characters, and more than one number
- tEmpY807 - this password is 8 characters long, contains upper and lower case characters, and more than one number
Please note: customers who create passwords by registering with your site through the Store Front will not be subject to above password requirements.
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